If you believe you can help to deliver an outstanding guest experience to our holiday makers and leisure club members, we would be delighted to hear from you!
What we look for in every role is excellent customer service skills, a proactive approach to anticipating customer needs, the ability to use your own initiative and having a problem solving attitude. You need to be a team player and present yourself to a high standard with good communication and interpersonal skills being a real must.
You will also need to be flexible; the leisure industry certainly is anything but a 9 to 5 job (many of our team members love working here for that reason!) and so a flexible approach to work and working patterns is essential in a real 7 day a week operation. Weekends are always busy and we need to be ready to serve our customers efficiently and professionally while school and bank holidays are usually our busiest times so you will need to be prepared to take leave outside of holiday periods only.
Current vacancies:
Chef Manager
An exciting opportunity to build up a small retail cafe bar and conference/events centre within a woodland leisure resort setting. We are also a popular wedding and function venue. If you are a strong manager, able to take the existing business forward catering for a varied client base including holiday guests, leisure club members, birthday parties, schools groups, residential and day conference delegates, weddings, activities and barbecues, then this is the role for you!
Responsible for all healthy, fresh food catering. The centre has around 20,000 people go through it per year and the cafe caters for up to 250 per day. This is a great opportunity to develop the cafe within budgets and gross profit set. If you want to run a business as your own and see the successes this gives, this is your opportunity.
You need to be able to lead, motivate and coach a team of up to 6 and manage your own workload, as well as being part of the resort's management team including Duty Manager responsibilities. You must be able to create your own menus and promotions targeting relevant clientele at key price points with healthy and balanced meals and have a long term vision for the business.
Duties will include service, staff rotas, targets and gross profit, sourcing and ordering, stocktaking, managing the team, event planning, cleaning standards, food hygiene, customer service, gaining customer feedback and communication with all departments. Flexibility and an ability to tackle challenges big and small will be a vital asset. As Catering Services Manager you will need to be enthusiastic, self motivated and have the potential to improve the business by making it increasingly profitable.
Full time: Yes
Closing date: 12 March 2010
Start date: no later than 29 March 2010
End date: Permanent
Salary: Discussed at interview
Live-in: Accommodation available in a 2-bedroom apartment for sole use
Application details: To: James Chiodini (address and form below) or by email to jamesc@gurnardpines.co.uk
Reservations Co-ordinator
We are looking for a Reservations Co-ordinator with exceptional organisational skills who works well under pressure and is always able to project a professional, friendly personality always establishing rapport whilst maximising sales opportunities. As part of the Sales Team, you will be responsible for telesales and face-to-face bookings with both existing and prospective customers as well as seeking other opportunities to increase sales and customer retention.
All Sales Team members share responsibility for general sales tasks across all of Gurnard Pines' business sources alongside our Membership Co-ordinator and Events Co-ordinator and providing support to the Sales and Marketing Manager, whilst this role has specific responsibility for acheiving reservations sales targets and sales administration. Our Sales Team also provides reciprocal support to our Guest Services Team at busy times, including during guest check-in and check-out whilst maximising the opportunity for a positive sales approach.
Your main responsibilities will be acting as our first point of contact for incoming telephone enquiries, answering queries and converting into sales whilst proactively upselling to ensure maximum value of bookings. The role is also includes making outbound calls to past customers and those who have requested a brochure to offer assistance and encourage sales as well as responding to email messages and converting those into sales. Whilst full training will be given on our computerised booking system, competent use of our reservations system to enter and amend bookings as well as process customer payments and add-on sales. Working with other areas of the business, the role also includes sharing knowledge, maximising sales and providing outstanding customer service at all times. This list is a guide to your duties and does not limit your role.
Our ideal candidate would be a highly customer focused individual who has a positive "hands-on" approach with excellent organisational and planning skills. A confident communicator with a professional telephone manner you will combine ambition and drive with attention to detail. A team player who enjoys responsibility, you will have a flexible approach to work, working in shifts to cover the sales department opening times of 9am to 7pm every day of the week, so will be available to work evenings and weekends. Due to the nature of our business, it is not usually possible to take bank or school holidays as annual leave, although we do aim to accommodate reasonable requests; however holidays cannot be taken during July and August.
As well as being a key team player, the ideal Reservations Co-ordinator candidate will also be comfortable working on their own initiative and at all times promote the resort to the best of their capability.
Full time: Yes
Closing date: 19 March 2010
Start date: 12 April 2010
End date: Permanent
Salary: £13,000 increasing to £13,500 upon passing probation plus performance related bonus; £17,000 OTE
Live-in: Not available
Application details: To: Kevin Darvill (address and form below) or by email to kevind@gurnardpines.co.uk
Lifeguard
We are currently recruiting a lifeguard to join our existing Pool Team running our year-round 25m heated indoor pool and seasonal outdoor heated fun pool. Duties include ensuring that poolside is operating to strict health and safety guidelines, carry out relevant pool tests and maintain poolside with regular cleaning duties and deliver our brand standards. You will also be responsible for the health and safety of bathers within the pool area and to ensure that all poolside activities are promoted and run effectively.
Applicants need to hold a valid NPLQ / RLSS qualification and have good communication skills and the ability to be flexible in their working hours; the role includes working weekends, school holidays and early morning/evenings. The pool opening hours are 7am to 9pm on weekdays and 8am to 8pm on weekends with each day covered by a morning and afternoon shift which change over at 2pm. Your own transport would be an advantage.
Full time: Yes
Closing date: 19 March 2010
Start date: 26 March 2010
End date: Permanent
Salary: Meets national minimum wage
Live-in: Not available
Application details: To: Sean Schofield (address and form below) or by email to seans@gurnardpines.co.uk
Accommodation Cleaner
Preparing our holiday home accommodation to a high standard is the priority of Gurnard Pines and we work with an experienced contract company LCC Support Services to achieve this.
This role includes working 2 days per week on our Monday and Friday guest departure days from 10am-4pm as part of a team of two preparing holiday accommodation. This includes cleaning, checking inventory and equipment, making beds and presenting accommodation to the highest standards ready for occupancy.
As you would not be employed directly by Gurnard Pines, please contact LCC Support Services to apply for this position. You will need to complete their application form for this role; please do not complete the form below.
Full time: No
Closing date: n/a
Start date: immediate
End date: n/a
Salary: Discussed at interview
Live-in: Not available
Application details: To: In the first instance please contact Bob Lee on 07756 449 753 at LCC Suport Services
Other vacancies
We currently do not have any other vacancies, but if you are passionate about delivering an exceptional sales and service experience to our customers then we'd love to hear from you. Please send us your speculative application form, ensuring you indicate what areas of the business you would like to work for, which we will keep on file until any suitable vacancies arise should you give us permission to do so by ticking the relevant box.. Roles which become available from time to time include:
Waiters/Waitresses, Chefs/Cooks, Lifeguard, Fitness Trainers, Sports Coaches, Maintenance Team Members, Cleaners, Guest Services Team Members (Receptionists), Sales Advisors and General Assistants.
For speculative applications, please complete one form (please see below) per position applied for and send to:
Recruitment, Gurnard Pines, Cowes, Isle of Wight, PO31 8QE or email to recruitment@gurnardpines.co.uk
Team member benefits:
> Uniform and free car parking
> Training - both role specific and general including Welcome Host
> Full membership to The Leisure Club during your employment
> Discounts on food and drink in our cafe bar and reduced price children's birthday parties
> Discounts at local suppliers including car ferry travel, beauty treatments, tourist attractions and more
> Friends and family discounts on accommodation and leisure club membership
> An exciting environment with the opportunity to progress your career
To apply:
Please complete our application form. You may accompany this with a covering letter and CV if you wish to provide these to support your application. You can download a form here or they are available to collect from Reception:
>> DOWNLOAD APPLICATION FORM <<
Please send your completed application form addressed to the contact details above and post to:
Gurnard Pines, Cowes, Isle of Wight, PO31 8QE
Or you may scan your application form and email it to the relevant contact email address shown above.
Please note we do not accept unsolicited candidature proposals from agencies.
For all positions you will need to provide evidence of your eligibility to work in the UK.